Reasons for when calls drop during a call

VoIP phone calls can drop for a number of reasons, including network issues and insufficient bandwidth:

Network issues
Network glitches, such as a device or link going down, can cause calls to drop. Network congestion can also be a factor, so you can try closing unused tabs and/or restarting your computers and trying again.

Insufficient bandwidth
VoIP calls require a strong internet connection on both ends, so poor internet connection or insufficient bandwidth can lead to dropped calls.

When you have issues with calls, please provide date an time of the incident to 

Username and number of Agent who experienced the issue - 

Date and time of the incident - 

Name of the project - 

DID of the script popped up (to help us identify the source) -